*Return process can take up to two weeks.
Return your Ombraz within 30 days of ordering at no cost by following steps 1-3. If you are over the 30 day mark, scroll further down for instructions:
- Fill out this return request to generate your pre-paid shipping label - https://returns.ombraz.com/#/
2. Attach your shipping label to the mailer you're sending us & drop them off at the closest USPS drop-off location.
3. Once your Ombraz clear inspection, we will issue your refund.
In order for us to accept your return, your Ombraz must have ZERO signs of wear or use, and absolutely no scratches on the lenses. Unfortunately, if your pair shows any damage or wear, we will reach out with next steps directly. Thanks so much for your understanding.
*If you ordered more than 30 days ago, unfortunately you're past our 30-day return period outlined in our sizing-exchange policy and we will not be able to offer you a free return. All returns initiated after 30 days of ordering will be subject to a $35 service/restocking charge.
If you would still like to return your pair of Ombraz, please send them back to our HQ for inspection. You will be responsible for all shipping & handling fees.
Ombraz HQ Address: 9406 NE 32nd St Clyde Hill, WA 98004
Please make sure your name and order number are clearly displayed inside the package so we can identify who it is from. If you still have the packaging your Ombraz came in, please reuse it. Otherwise, please use a padded envelope.
The postal service can sometimes lose packages, so take a photo of your tracking number for your records.
Once your package is received and inspected, we will reach out with next steps. Unfortunately, if your pair shows any signs of damage or wear, we cannot accept it, and will have to send it back to you or charge an additional restocking fee.
Thank you so much for your understanding.